Social Media Instructor and Consultant, Rebecca Coleman, sits down with host Russel Lolacher to talk about why you should be on social media as a customer service channel.
Word of the Week: SOCIAL (seemed obvious)
In the show, Russel and Rebecca discuss:
- actionable tips to get you started on social
- the dangers of not being on social media
- examples of companies doing it right.
- Rebecca’s background in theatre and how it helps online engagement.
We also find out the industry that she thinks is generally doing customer service best.