Word of the Week: EXAMPLE (as in “leading by…”)
In the show, Russel and Michel discuss:
- why companies aren’t providing better customer and employee engagement with so many great examples of how to do it right.
- the gap in business school education around customer service training.
- how important surveys are for employees and customers.
- Michel’s love/hate relationship with the internet.
We also find out the one word Michel would use to describe great leadership.